Which of the following represents the argument made about cognitive complexity?
a. People who are more complex create messages that are more person-centered
b. People who are complex are just smarter, so they communicate better
c. People who are more complex find interaction confusing, and therefore are often
poor communicators
d. People who are more complex have lower self-esteem because they have to many
referential frames
e. All of the above
a.
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To move away from argument as something to be “won” or “lost,” advocates need to ______.
a. approach their co-arguers as decision-making partners b. give up on getting their point across c. approach their co-arguers as adversaries d. become very inflexible
Emotions are
A) caused by events that occur in our lives. B) responses that we can consciously control, with practice and effort. C) beyond our conscious control. D) not associated with communication apprehension. E) so deeply ingrained that they cannot be changed.
When a vacation resort hotel loses business because of the oil spill in the Gulf of Mexico, this is an example of which key feature of organizational communication?
a. Structure b. Communication networks c. Links to external environments d. None of these
__________ are symbols that you create, learn, and
use to express your thoughts and feelings. a. Emotions b. Words c. Transitions d. Factors