The Pareto chart is a good tool to use ______.
A. when the data from a manufacturing or a service process can be broken down into categories and the frequency of occurrences in each category can be counted
B. when we are considering only services
C. when we want to show the correlation between two variables
D. when we want show changes over a period of time
A. when the data from a manufacturing or a service process can be broken down into categories and the frequency of occurrences in each category can be counted
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In a typical, efficient AP/CD process, you would expect that "validating" a vendor invoice might include all of the following steps except:
a. having a copy of the invoice approved by the purchasing manager b. comparing the invoice with a copy of the purchase order c. comparing the invoice with a copy of the receiving report d. checking the invoice for mathematical accuracy
Discuss the issue of business globalization and why it is so important.
What will be an ideal response?
Service consumers use service environment as an important quality proxy
Indicate whether the statement is true or false
The characteristics of a strong-culture company include all of the following EXCEPT
A. co-worker peer pressure to challenge cultural norms. B. strong managerial commitment to display company values and principles in their own actions and behavior. C. dedicated efforts on the part of management to communicating values and business principles to organization members and explaining how they relate to the company's business environment. D. deeply rooted values and operating approaches that "regulate" the conduct of a company's business and the climate of its workplace. E. ingrained shared values and business principles guide management in making decisions.