Mature organizations emphasize:
A. more rigid management controls over workers' actions.
B. holding market share in a declining market.
C. fighting for market share.
D. building excellence in their management teams.
Answer: A
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Explain the difference between data and information
In spite of significant gains in many professional careers, women remain clustered in lower-paid and lower-status jobs, are relatively absent from higher-paying, blue-collar, and management positions, and continue to be paid lower wages than men.
Answer the following statement true (T) or false (F)
Discuss the significance and benefits of analyzing the audience before shaping a communication
What will be an ideal response?
In the context of customer service, referrals for a business are:
A. complaints and suggestions from unsatisfied customers. B. suggestions from sales personnel to customers about which products to purchase. C. recommendations from satisfied customers to potential customers. D. guidelines to be referred to in order to improve customer relations.