The number of shares of issued stock equals
a. unissued shares minus authorized shares.
b. outstanding shares plus treasury shares.
c. subscribed shares plus outstanding shares.
d. authorized shares minus treasury shares.
B
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The average number of times an individual, household, or business in a target market is exposed to an advertisement during a specific time period is:
A) reach B) frequency C) demographics D) impressions
Stockholders entitled to receive dividends are determined on the
a. date of payment; b. date of record; c. date of declaration; d. date of dividend; e. date of discount
Direct physical contact, such as intentionally hitting someone with a fist, is considered battery.
Answer the following statement true (T) or false (F)
Effective service recovery entails all of the following except
A. resolving the problem quickly. B. listening to the customer. C. involving customers in the service recovery where possible. D. providing a fair solution. E. estimating the damage.