Describe the customer perspective of the balanced scorecard and provide an example of a critical success factor for this perspective
Many successful businesses have found that focusing on customers and meeting or exceeding their needs is more important in the long run than simply focusing on financial measures of performance. Critical success factors here are likely to include increasing the quality of products and services, reducing delivery time, and increasing customer satisfaction.
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Define the business judgment rule
What will be an ideal response?
Ava works in a call center, the more calls she makes, the higher the chance of closing a sale, leading to greater financial compensation. This is an example of which intermittent reinforcement schedule?
What will be an ideal response?
In which of the following circumstances would human rights legislation NOT apply?
A) a landlord refuses to rent an apartment to an individual because of that person's religious affiliation. B) a municipality passes a zoning by-law restricting the issuance of permits for constructing places of worship to three specific religions. C) a corporation dismisses an employee who has requested health care benefits for a partner of the same sex. D) a recreation centre operated by the city refuses to allow a teenaged girl to join the local hockey team. E) a fitness club refuses to let a transgendered person join the club
Which of the following is not one of the characteristics of supportive communication?
a. It is person oriented, not problem oriented. b. It encourages being descriptive not evaluative. c. It is specific not general. d. It is conjunctive, not disjunctive.