Positive engagement through social media often makes customers more profitable for the firm.
Answer the following statement true (T) or false (F)
True
Positively engaged customers tend to be more profitable consumers, purchasing 20 to 40 percent more than less engaged customers do.
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Which step in Maslow’s hierarchy of needs includes friends and family?
A. esteem B. love/belonging C. safety D. physiological
Critical thinking is closely related to which challenge/opportunity for organizations?
a. People skills b. Innovation and change c. Customer service d. Workforce diversity
MNC diversification into new territories is more likely to occur when:
a. Firms possess high endowments of intangible resources such as knowledge b. Firms are in information-intensive industries seeking intangible resources such as knowledge c. Firms’ top management teams have an elite education, low average age and great international experience d. All the above
Tom indorsed a check made payable to the order of Tom Jones as follows: Pay Raymond Berry /s/ Tom Jones Raymond negotiated the check to his landlord for his rent. Raymond indorsed the check as follows: Without Recourse /s/ Raymond Berry With regard to Tom's indorsement, which statement is correct?
a. Tom has secondary contractual liability on the check as an indorser. b. Tom has no contractual liability on the check because he is the payee. c. Tom has primary contractual liability on the check as payee. d. Tom eliminated his liability as an indorser by the type of indorsement he used.