The last depression in the United States occurred in
A. the 1900s.
B. the 1930s.
C. the 1960s.
D. the 1990s.
Answer: B
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An example of an intangible asset is
a. A patent b. Land c. Investment in another company d. Raw material inventory
Service process redesign can be categorized into all EXCEPT which of the following types?
a. Eliminating non-value adding steps. b. Shifting to self-service. c. Delivering direct service. d. Separating services. e. Redesigning the physical aspect of service processes.
Building an organization capable of good strategy execution entails
A. decentralizing authority for performing strategy-critical value chain activities, establishing at least two distinctive competencies, and hiring talented employees. B. staffing the organization, building core competencies and competitive capabilities, and structuring the organization and work effort. C. empowering employees, maximizing internal operating efficiency, and optimizing core competencies. D. investing heavily in employee training, using an empowered organization design and organization structure in order to maximize labor productivity, and employing effective incentive compensation systems. E. centralizing authority in the hands of a chief strategy implementer so as to create the leadership authority for driving implementation forward at a rapid pace.
Using referrals falls under the approach step in the personal selling process.
Answer the following statement true (T) or false (F)