All of the following are attributes of an effective policy EXCEPT:
a. Detailed to direct behavior towards goal or objective
b. Concise
c. Relevant
d. Action oriented
e. Ambiguous
e
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Lifetime customer value refers to:
A) the present value of the total revenue that can be produced by a customer. B) actual value of the total revenue that can be produced by a customer. C) the total number of products purchased by a customer in his lifetime. D) actual value of the total profit that can be produced by a customer.
The employee turnover for the custodial host position at the local department store was high, and the department managers were beginning to complain to Gina, the store manager. There was no lack of applications, and the pay was comparable to other stores, yet those who took the position stayed no longer than a week. Exit interviews revealed that employees felt the job's responsibilities were not what they expected. Which of the following is the best method Gina could use to reduce turnover?
A. Show a video to applicants about the responsibilities of the job. B. Check the employment history and references of applicants. C. Insist that each applicant takes a drug test within 48 hours of applying. D. Require applicants to take intelligence quotient and emotional quotient tests. E. Accept more applications by reducing required standards.
A manufacturing company applies overhead based on direct labor hours. At the beginning of the year, it estimated that overhead costs would be $720,000 and direct labor hours would be 90,000 . Actual overhead costs incurred were $754,400, and actual direct labor hours were 92,000 . What is the amount of overapplied or underapplied overhead at the end of the year?
a. $34,400 overapplied b. $18,400 overapplied c. $34,400 underapplied d. $18,400 underapplied
What are three ways we use defensive communication against face threats? What communicative strategies are used in each form?
What will be an ideal response?