According to Robert Enright’s four-phase forgiveness model, when a violated person begins to focus on the inherent worth of the person who caused the violation, the ______ phase has been initiated.
a. work
b. uncovering
c. decision
d. outcome
a. work
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Trent owns and manages a small electronics repair store. He determines the time required by his employees to complete each task assigned by him. When employees complete the repairs in less time, they receive an amount of pay equal to that time determined by him. In this scenario, Trent is using a
A. differential piecework plan. B. straight piecework plan. C. Scanlon plan. D. merit pay plan. E. standard hour plan.
Which of the following is an example of services differentiation?
A) Berry's has an intensive training program for its customer-facing staff, to ensure a consistent service standard. B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel. C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors. D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores. E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.
Parallelism is essentially a convention of ______________________
a. local language use b. constructing lists c. sentence construction d. archaic grammar rules
Using a single queue to feed multiple servers (“a snake line”) is an example of?
a. Keeping customers informed b. Designing a fair waiting system c. Keeping customers occupied d. Grouping customers together