The value assessment method, _____, enables a supplier firm to fill critical gaps in its knowledge of the customer firm's usage system as it relates to the supplier's market offering
Note that a critical assumption of this method is that the customer has an accurate perception of the effects of the studied changes upon its usage system.
a. internal engineering assessment
b. field value-in-use assessment
c. indirect survey questions
d. focus group value assessment
c
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A key function of a ______ strategy is to allocate and coordinate resources among different business units.
a. operational b. functional c. business d. corporate
The fixed asset turnover ratio is calculated as ________
a. Average book value of fixed assets / Net Income b. Net Sales / Average book value of fixed assets c. Net Sales / Accumulated Depreciation d. Average book value of fixed assets / Accumulated Depreciation
In practice, the large majority of service encounters are routine, involving a high level cognitive processing and little affect
Indicate whether the statement is true or false
Whether a corporation is a de facto corporation may be challenged by:
a. an individual. b. another corporation. c. the state in which the business attempted to incorporate. d. All of these.