How would you determine the market demand for your firm's IT services?
A) Perform a TCO analysis.
B) Benchmark your services.
C) Hold focus groups to assess your services.
D) Analyze sales returns on key investments.
E) Perform a stress test.
C
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The aim of customer relationship management is to produce high customer ________
A) integrity B) loyalty C) innovation D) liability E) equity
On the date of initial issuance of a financial instrument , the market value will equal
a. the initial issue proceeds [the amount borrowed]. b. the sum of the future cash flows. c. the maturity value of the instrument. d. the par value of the instrument. e. the par value of the instrument minus the premium or plus a discount.
Ulrich argues that HR professionals need to align functions and translate business strategies into HR priorities, increase administrative efficiency, increase employee commitment and competence, and ______.
a. employee engagement b. adding value c. ensuring ethical practice d. the ability and capacity to manage change
A ________ ratio is commonly used to assess owners' appraisal of the share value
A) debt B) price/earnings C) return on equity D) return on total assets