Sandy noticed an unauthorized electronic funds withdrawal on her bank statement. In order for her to not be liable for the withdrawal, she must notify her bank within _______ of the date of the bank statement
a. 10 days
b. 30 days
c. 60 days
d. 90 days
c
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The ____ appoints one of the members of the Federal Reserve Board of Governors as chairman of the Board of Governors for a ____, ____ term.
A. President of the United States; non-renewable; fourteen-year B. Board of Directors; renewable; five-year C. U.S. Senate; non-renewable; seven-year D. President of the United States; renewable; four-year
Jennette handles customer complaints at a small stationary company, and noticed that customers tended to complain about just a few products. Jennette e-mailed her manager a proposal requesting customer support software to help them track the issues, and they got a free trial of the software. After a few months, the system did not seem to be saving her time, and her manager said this would be too expensive. Jennette decided to abandon the software, and use a spreadsheet to track customer complaints instead. By finding a new solution, Jennette demonstrated which ability?
A. productive forgetting B. product innovation C. cognitive dissonance D. extrinsic motivation
The sales director of RealPlan has developed a sales team training session to address the differences between consumer and business buyers. Which of the following is a true statement that should be included in the training session?
A) In business sales, the initial contact is almost never the actual purchaser. B) In business sales, more than one person may be involved in the purchasing decision. C) In consumer sales, emotion plays a more significant role than logic in decision making. D) In consumer sales, a new-task buy is the most common type of purchasing situation. E) In consumer sales, even low-cost items involve significant consumer involvement.
When writing a message offering constructive criticism, one's primary consideration should be
a. identifying who made the error. b. offering input that could benefit many. c. getting even for the mistake that was made. d. none of the above.