Emphasizing key points and guiding the media reporter to them is called:
A. Flagging.
B. Gapping.
C. Hooking.
D. Bridging.
Answer: A
Business
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The difference between what a guest expects and what the organization delivers is known as a ______.
a. service gap b. service slack c. service failure d. service recovery
Business
Discuss the principal's duties to the agent
What will be an ideal response?
Business
Title insurance protects you from
A) claims on your home to enforce payment on your personal debts. B) loss of title due to fire or water damage. C) previous claims on the title. D) recall on the home mortgage.
Business
Given a new brand of barbecue sauce for which to develop a marketing strategy, describe how you would conduct environmental scanning and analysis.
What will be an ideal response?
Business