Explain the differences between a role and status
What will be an ideal response?
A role consists of the activities a person is expected to perform. Each role carries a status. For example, a senior vice-president has more status than a sales manager.
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The underlying component of a successful sales presentation is:
A. utilizing statistical information as support. B. explaining product features clearly. C. identifying important product advantages. D. differentiating between wants and needs. E. determining the customer's needs.
What is the paradoxical dilemma organization leaders face if they want to take advantage of a diverse work environment?
*a. Diversity can raise both conflict and creativity at the same time. b. Diversity can be good for profitability but there's no money to implement. c. Diversity emphasizes differences making people overlook similarities. d. Diversity is appreciated in the subordinate ranks but not in the leadership ranks.
Positive or negative evaluations that exist below the level of consciousness are referred to as ________ attitudes.
Fill in the blank(s) with the appropriate word(s).
What term is used to describe the environment in a retail setting?
a. Service atmosphere b. Serviceland c. Serviceplex d. Servicescape