A salesperson who says, "If you will sign the order today, I can guarantee delivery within five days," is using which of the following closing methods?
A) direct appeal
B) assumption
C) limited choice
D) summary-of-benefits
E) combination
A
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Describe the value of trust in an organization’s culture What disadvantages will a low- trust culture have for both its employees and overall function, and how are those problems mitigated when a high-trust culture is established?
What will be an ideal response?
A scheduling process used to determine in advance the capacity required at each work center for each time period to complete the jobs by the due dates by beginning with the due date for each job and loading the processing requirements for these jobs at each work center by proceeding backward in time is called ______.
A. current date scheduling B. forward scheduling C. due dates scheduling D. backward scheduling
Using the point method of job evaluation requires that managers
A. employ either a standardized program or customize a point method to fit their particular jobs. B. compare the job descriptions against the various factor-degree descriptions. C. link point totals to the wage curve. D. rank jobs by compensable factors.
A manager is trying to improve a single-server queueing system through automation. The average service time is 20 minutes per customer, exponentially distributed, and the arrival rate is 16 customers per 8-hour day (Poisson arrivals)
The automated system will have a constant service time of 16 minutes. The effect of this change will: A) decrease utilization. B) increase waiting time. C) decrease waiting time. D) have no effect since the service time is unchanged.