Think of an intranet as a World Wide Web site that is used only within a company
Indicate whether the statement is true or false
T
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Tony, a vice president of the St. Louis One Gateway Credit Union, decided to measure customers' perceptions of the service quality of the credit union
He chose to use the SERVQUAL scale because it included the ________ component, which involves the knowledge and courtesy of employees, as well as their ability to convey trust and confidence. A) empathy B) responsiveness C) assurance D) reliability E) creativity
The communication role of _______________ is one that involves representing and communicating an organization’s goals within and to its environment, as well as acquiring necessary information from the outside.
a. Interlocker b. Boundary spanner c. Environmentalist d. Representative
Jim agrees to act on Kit's behalf, subject to Kit's control, and Kit trusts Jim to so act. Thisdescribes a relationship between
a. a business and its competitors. b. a government and its governed. c. a parent and a child. d. a principal and an agent.
______ are online hosts that enable site members to construct and maintain profiles, identify other members with whom they are connected, and participate by consuming, producing, and/or interacting with content provided by their connections.
a. Social networking sites (SNS). b. Microsharing sites. c. Gaming consoles. d. Social storefronts. e. Social softwares.