Independence is:
A. required for both financial statement audits and assurance services.
B. preferred but not required for financial statement audits and assurance services.
C. required for financial statement audits but not for assurance services.
D. required for assurance services but not financial statement audits.
Answer: A
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Which of the following types of research explores a problem with few pre-conceived notions about the outcome of that exploration?
A) quantitative research B) experimental research C) qualitative research D) hypothetical research E) lead research
A pre-designed questionnaire is not necessary for a survey
Indicate whether the statement is true or false
One of Joelle's challenges when coaching salespeople in listening skills is overcoming the misperception that salespeople need to be better at talking than at listening so that they can persuade customers to buy
Which of the following statements best identifies the benefits of listening? A) Customers reject salespeople who do not display signs of active listening, like nodding the head and making encouraging sounds. B) Customers are dubious of the signs of active listening, but are put off even more by a salesperson who does nothing but talk. C) Salespeople should develop listening skills as part of an overall plan of personal development, and use visualization to help solidify their listening skills. D) Salespeople who are good listeners develop better rapport with customers so they can more easily persuade them to buy. E) Salespeople who are good listeners understand customer needs better to present a product configuration that solves customer problems.
Which of the following best describes the appropriate use of euphemisms?
a. Eliminate euphemisms because people can recognize such expressions for what they are—unpleasant ideas presented with a little sugar coating. b. Avoid euphemisms with excessive sugar coating and those that appear sarcastic. c. Use euphemisms whenever possible because they show your attempt to be polite and positive. d. None of the above describes appropriate use.