If a supervisor views performance management as an opportunity for enhanced communication, employees are more likely to
a. File grievances
b. View the performance evaluation process as an opportunity
c. Avoid responsibilities for participating in the process
d. Win awards
b
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American Corporation purchased a 3-month U.S. Treasury bill. In preparing American's statement of cash flows, this purchase would
a. be treated as an outflow from investing activities. b. be treated as an outflow from operating activities. c. have no effect. d. be treated as an outflow from financing activities.
Which of the following is true of service marketers?
A) They can always predict the consistency of service quality. B) They can typically offer customers a free trial of the service. C) They must identify ways of illustrating the benefits their service will provide. D) They typically market a service the same way a product would be marketed. E) They have no way to quantitatively measure service quality.
Service employees are important to customers and competitive positioning, because the front line ____________
a. is the most visible part of the firm b. contains more employees than management c. is often the first to deal with customer complaints d. is better trained at dealing with customers than are managers e. all of the above
What does trade dress mean?
What will be an ideal response?