As a salesperson, you should know that the second of the five mental steps that a prospect goes through in deciding to buy from you is:
A. incubation.
B. insight.
C. intent.
D. inference.
E. interest.
Answer: E
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In a design day capacity for an amusement park, when the capacity is ______, the quality of the experience is ______.
a. met; at a high b. exceeded; diluted c. empty; high d. met; increased
As an internal method of employee development, ______ provides employees the opportunity to participate in programs that will improve their general knowledge in areas such as finance, project management, or logistics.
A. identification B. formal education C. experience D. employee assessment
Duran went to the same college as his manager. The two often speak of the college’s sports and traditions together. Although Duran is a below average performer, his manager gives him an average rating on his performance appraisals. It is likely his manager is making a(n) ______ error.
A. contrast B. attribution C. similarity D. recency
Monique is an immigrant to the United States who became a citizen two years ago. She does not participate in elections or keep track of current events. Kellerman would classify Monique as what type of follower?
A. diehard B. pragmatist C. bystander D. isolate