The reliability and responsiveness measures of SERVQUALdeal with service outputs (how well and promptly the service was performed)
Indicate whether the statement is true or false
True
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When qualifying sales prospects, Jason places each lead in one of four baskets ranging from A to D with A leads the best and D leads the worst. Using this method of categorization, the appropriate strategy for "A" leads would be:
A) do nothing currently, but monitor the lead for possible future changes B) contact the lead using telemarketers C) receive a sales call from one of the firm's salespeople D) send the lead marketing materials and encourage them to make inquiries if they are interested
A knockoff is a ________
A) company that uses a me-too strategy for its promotion B) company that uses comparative advertising C) new product that is so radically different from anything on the market that it has difficulty moving out of the introduction stage of its product life cycle D) product that is unbranded E) new product that copies, with slight modifications, the design of an original product
Smith Corporation's common stock is expected to pay a dividend of $3.00 forever and currently sells for $21.42. What is the required rate of return?
A) 10% B) 12% C) 13% D) 14%
In National Federation of Federal Employees, Local 1309 v. Dept. of the Interior, the Supreme Court held that the Federal Labor Relations Authority had the power to determine whether federal employers were required to engage in "midterm" bargaining. Midterm bargaining is:? A) ?used to create a new collective agreement or to renew an existing agreement
B) the bargaining during the term of a collective agreement over subjects that were not included in the agreement.? C) ?a process set up by a collective agreement to deal with complaints that arise under the collective agreement. D) ?an arbitration that defines the rights and obligations of each party under the agreement.