The Likert scale is also referred to as a summated scale
Indicate whether the statement is true or false
TRUE
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Answer the following statements true (T) or false (F)
1. Patagonia was satisfied with its OD intervention to become greener. 2. In OD, combined interventions have been found to work better than single interventions. 3. An OD intervention that worked in the United States is likely to work equally well around the world because the practices are very fundamental to human nature. 4. Innovation differs from creativity or invention in that it requires useful application.
The metric MDS procedures assume that input data are metric and the output is also metric
Indicate whether the statement is true or false
If a salesperson learns that a customer has been lost to a competitor, it is best to visit the customer and discuss the serious mistake that has been made.
Answer the following statement true (T) or false (F)
Costs that are incurred when customers complain are:
a. Detection costs. b. Failure costs. c. Preventions costs. d. Appraisal costs.