Luann believes that people should tell it like it is when communicating with others because being up-front saves time and energy in the long run. Luann's guiding principle in verbal communication is __________
a) directness
b) face-saving
c) peaceful relations
d) indirectness
Answer: a
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Rosa listens to a review of her most recent play. “It sagged a little in the middle, but the ending was phenomenal,” says the critic. “What a terrible review!” thinks Rosa. Rosa is suffering from ______.
a. message overload b. selective listening c. conversational narcissism d. the listening gap
Answer the following statements true (T) or false (F)
1. Dramatic relief is the release of intense emotions felt after making a behavior change. 2. Self-efficacy is a key mediating factor in the behavior change process. 3. As one moves through the stages of behavior the perceived importance of the cons of the behavior decreases. 4. When moving through the stages of change, the perceived importance of the pros and cons of the behavior increase and decrease at an equal rate. 5. Self-efficacy messages are ineffective in the earlier stages of behavior change.
_____ mode people rely on intuition and can follow visual and pictographic instructions as opposed to written instructions
A. Prefrontal B. Global C. Anterior D. Linear
All of the following are common reasons that people experience speaking anxiety EXCEPT
A) fear of humiliation. B) a fear of people in general. C) worry about their appearance. D) concern about not being prepared.