Tony, a vice president of the St. Louis One Gateway Credit Union, decided to measure the customers' perceptions of the service quality of the Credit Union
He chose to use the SERVQUAL scale because it included the ________ component, which involves the knowledge and courtesy of employees, as well as their ability to convey trust and confidence.
A) empathy
B) responsiveness
C) assurance
D) reliability
E) creativity
C
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Explain how a team leader would balance the paradox of interdependence versus individuality.
What will be an ideal response?
Marketers can encourage and support non-media connectors by providing content exclusively to consumers in an NMC's
A) sphere of influence. B) circle of users. C) designated market area. D) Internet domain. E) locus of control.
Which types of quality costs are incurred once the product is produced and then found to be defective before being sold to customers?
A) Appraisal (detection) costs B) Prevention costs C) External failure costs D) Internal failure costs
Max Company's first year in operation was Year 1. The following inventory purchase information comes from Max's accounting records for the year: 
In December Year 1, Max sold 350 units for $480 each. Operating expenses for the year were $30,000, and the tax rate was 30%. Required: a) Calculate the cost of goods sold using LIFO.b) Calculate the cost of goods sold using FIFO. c) What amount of income tax would Max have to pay if it uses LIFO? d) What amount of income tax would Max have to pay if it uses FIFO? e) Assuming that the results for Year 2 are representative of what Max can generally expect, would you recommend that the company use LIFO or FIFO?
Explain. What will be an ideal response?