Roger was talking to a coworker in a meeting, and he wasn't listening when his supervisor announced work assignments. This situation is an example of what type of barrier to communication?
A. medium barrier
B. receiver barrier
C. feedback barrier
D. decoding barrier
E. encoding barrier
B. receiver barrier
A receiver barrier is one in which no message gets received. Example: You were talking to a coworker, and you weren't listening when your supervisor announced work assignments.
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To ensure all members actively participate in a meeting, what should a leader do?
A) Tweet questions about the topic B) Ask for opinions from nonparticipants C) Follow Robert's Rules of Order D) Explain areas of knowledge to the group E) Distribute an agenda ahead of time
When fixed costs are $18,000 and the contribution margin per unit is $4, the breakeven point is
A) 4,500 units. B) 2,230 units. C) $22,300. D) $72,000.
Answer the following statements true (T) or false (F)
1. When ability is holding back performance, motivational techniques, such as giving praise, will help. 2. We remember what we hear better than what we see. 3. Employee assistance programs save about as much money as they cost to provide, so they are revenue and cost neutral. 4. A manager’s first obligation is to the organization’s performance rather than to individual employees.
Jet Blue Airways' Customer Bill of Rights is typical of the enlightened attitude companies have toward customers today
Indicate whether the statement is true or false