A hiring practice which stresses equal access and opportunity is termed
A. antidiscriminatory action.
B. a quota system.
C. affirmative action.
D. a quality system.
C
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"To understand the Supreme Court's decision on the University of Michigan's race-based admissions policy, it is first important to detail what led up to the decision." This statement is a signpost for a speech about a(n) _____
A. concept B. process C. time D. event
When communicating with a customer, who is upset, the service provider should not make eye contact or smile because it makes the customer feel intimidated
Indicate whether this statement is true or false.
Jonathan is disappointed when he enters his doctor's office and sees how crowded it is. He has to stand and is dreading the wait until he is called in for the appointment but he needs to see the doctor so he cannot leave. Which perceptual characteristic of the environment is Jonathan experience?
a. formality b. warmth c. privacy d. distance e. constraint
What is the primary purpose of Institutional Review Boards that govern research conducted at colleges and universities?
a. To inform researchers how research should be done at a given institution. b. To limit the types of research performed at a given institution. c. To ensure that a study’s design affords participants with minimal risks. d. To ensure that a study affords participants with anonymity.