Active fighting is a negative conflict management strategy
Indicate whether this statement is true or false.
FALSE
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“Of course you get pushed around. I told you that’s what would happen if you don’t tell people what you want.”
a. paraphrasing b. judging c. supporting d. advising e. analyzing
During the _____ step of the systematic group problem-solving method, you might ask questions such as “why has the problem occurred?” or “what are the symptoms of the problem?”
a. identify and define a problem b. analyze the problem c. determine criteria for judging solutions d. generate a host of solutions
How we choose to sit with others is not random. Research has found that __________
a. introverts prefer sitting across from others when seated at a table b. the more populated side of a table creates the communication leaders c. cooperators prefer sitting side-by-side d. rectangular tables are preferred to signal equality
Sometimes our self gets in the way of effective listening. Explain the concepts of egocentrism, defensiveness, experiential superiority, and personal bias by telling how each obstructs effective listening.
What will be an ideal response?