During the _____ step of the systematic group problem-solving method, you might ask questions such as “why has the problem occurred?” or “what are the symptoms of the problem?”

a. identify and define a problem
b. analyze the problem
c. determine criteria for judging solutions
d. generate a host of solutions


b. analyze the problem

Communication & Mass Media

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What are the four barriers to effective listening and what are the causes of these barriers? What can a

speaker do to limit the effect of poor listening? What will be an ideal response?

Communication & Mass Media

When a media company buys a combination of other media companies and/or companies in a non-media business, there is:

a. a horizontal merger b. a vertical merger c. a conglomerate merger d. de-regulation

Communication & Mass Media

What is missing from the three-part perception check in this dialogue? "Lamar, are you mad at me or just in a bad mood? I really want to know what's bugging you."

a. There is no acknowledgement of the behavior. b. There is only one interpretation. c. There should be a confrontation. d. There is nothing missing from this perception check.

Communication & Mass Media

Which principle of ethics emphasizes moderation and balance?

a. Kant’s categorical imperative b. Aristotle’s golden mean c. Mill’s principle of utility d. Dewey’s pragmatic ethics

Communication & Mass Media