The functions of the Social Security Administration, like those of other adminis-trative agencies, include
a. adjudication.
b. declaration.
c. enunciation.
d. pronunciation.
a
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Often, supervisors and employees have difficulty being creative because they are afraid their ideas will fail. A supervisor can overcome this barrier by
A. asking employees to take the focus away from customer satisfaction. B. using bounded rationality. C. using groupthink. D. accepting that employee failures will occur.
Tatum is a sales representative for a gourmet cookware manufacturer. Tatum's marketing plan for a store that would be a logical retail outlet for her products should include:
A. a purchase order based on a seller benefit plan. B. how the reseller will promote the cookware once purchased. C. the business proposition which the retailer will adhere to. D. how the retailer can adopt the role of end-user. E. how ultimate consumers should correctly dispose of old kitchen tools.
______ analyzes individuals’ performance from all sides—from their supervisor’s viewpoint, from their subordinates’ viewpoint, from their customers (if applicable), from their peers, and from their own self-evaluation.
A. The critical incidents method B. A 360-degree evaluation C. The management by objectives (MBO) method D. The narrative method or form
Defensive communication climates in groups tend to:
a. Have a problem orientation that emphasizes presenting the facts b. Encourage spontaneity c. Encourage empathy d. Exert control