Liabilities generally arise from past transactions
Indicate whether the statement is true or false
T
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Which of the following statements related to implementation approaches is true?
a. The parallel system significantly decreases employee's work load during the conversion period. b. The parallel system terminates the operation of the old system and then compares the outputs of the two systems c. The modular approach can only be combined with the direct approach. d. The direct approach is the riskiest of the three approaches
KSAs stand for ______.
a. Key Strategic Activities b. Knowledge, Skills, and Abilities c. Knowing Service Actions d. Keeping Service Alert
On a service blueprint, the line that delineates between the activities that the customer sees and those not seen by customers is called the?
a. Line of demarcation b. Line of separation c. Line of delineation d. Line of visibility
Which statement below does not relate to programmed decisions?
a. Recurring b. Familiar c. Automatic response d. Atypical