A potential entrepreneur needs to realize that
a. there are no principles of innovation.
b. principles of innovation can be learned.
c. monetary gain is the principal motivator in all innovation.
d. profitability is the ultimate key to success.
ANSWER: b
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Explain the three types of conflict and how they can be good for the organization.
What will be an ideal response?
Companies benefit most from benchmarking when they ____.
A. have an organization such as Gartner, MetricNet, or the Help Desk Institute actually do the benchmarking B. identify opportunities for improvement after analyzing other organizations' practices C. compare their metrics with other service desks and strive to meet metrics that other service desks meet D. have effective Service Level Agreements and strive to meet the targets that have been agreed upon
Responsive supply chains work best when firms offer a low variety of services or products and demand predictability is high
Indicate whether the statement is true or false
Advertising agencies often have more highly skilled people than the advertising departments of firms.
Answer the following statement true (T) or false (F)