Reseller markets consist of ________
A) government agencies that buy goods and services to produce public services
B) individuals who buy goods and services for personal consumption
C) firms that buy goods and services to assemble overseas
D) firms that buy goods and services to sell at a profit
E) firms that buy goods and services for further processing
D
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Of customers who register a complaint, ________
A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor B) none will do business with the company again C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied D) the speed of resolution has no impact on the likelihood of repeat business E) some will do business with the company again if their complaint is resolved
Coaching is way to provide ongoing feedback to employees about _____________.
A. educational opportunities B. cultural change C. job performance D. resistance to change E. disciplinary actions
Which rating format uses three specific behavioral descriptions relevant to each trait and then asks supervisors to evaluate whether an employee's behavior is better than, equal to, or worse than the standard for each behavior?
A. Mixed-standard scale B. Forced-choice method C. Behaviorally anchored rating scale D. Behavior observation scale
How important is goal-setting theory? How useful is it to today’s manager?
What will be an ideal response?