Yasmin knows she will feel nervous during her speech, so she focuses on the needs of her
listeners rather than on her own wish to come across well. Which best describes Yasmin's
approach?
A. She is being audience-centered.
B. She is engaged in cognitive restructuring.
C. She is being self-centered.
D. She is using visualization.
A
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Which of the communication skills needed for excellence in an information age deals with employees being made to feel that they can make a difference in their company?
a. versatility b. vision c. sensitivity d. creative insight
A copywriter is asked to write a short phrase that could be identified with a client's new product. What is this phrase called?
a) Slogan b) Logo c) Signature d) Voice
Dramatic pauses
a. help you to separate thoughts b. provide listeners time to grasp ideas c. are intentional breaks d. all of the above e. none of the above
Problem solving is a complex _____________ in which groups make multiple decisions as they analyze a problem and develop a plan for solving the problem or reducing its harmful effects
a. situation b. system c. problem d. process e. event