According to studies on wellness programs, which of the following is key for effectively implementing follow-up programs for employees with substance abuse problems?
A. Loss-control programs to account for reduced employee productivity
B. Mechanisms in place to monitor and reinforce the recovery process
C. Reduced responsibilities for rehabilitated employees
D. Financial incentives to encourage employees to adhere to follow-up programs
Answer: B
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PepsiCo reacted to negative claims about hypodermic needles being found in its products with photographs and videos of the production processing showing such an event could not happen at their factories
This is an example of using which approach to managing negative publicity? A) impression management B) crisis management C) enhancement D) an apology strategy
A department store requires its ladies suit vendors to pre-ticket garments, press them, and place them on hangers. The strategy most directly describes which policy?
a. logistics management b. electronic data interchange c. floor-ready management d. efficient consumer response
For each, make the appropriate match.
1. Mediation 2. Fact-finding 3. Whole package arbitration 4. Conventional arbitration 5. Issue-by-issue, final offer arbitration a. A dispute resolution process in which a neutral third party examines the final offers of each party and then creates a new contract which may or may not reflect the parties' positions on each issue b. A dispute resolution process in which a neutral third party examines the final offers of each party and then chooses the one that seems, overall, to be the most reasonable and responsible settlement. c. A dispute resolution process in which a neutral third party assists the parties in reaching a mutually-acceptable resolution. d. A dispute resolution process in which a neutral third party investigates the claims and positions of each party and provides a public assessment of the situation. e. A dispute resolution process in which a neutral third party examines the final offers of each party and then designs a contract by choosing either the union or management's offer on each issue.
CRCs are typically used in systems where data can be retransmitted if errors are detected
a. True b. False