Nontrade receivables, such as deposits with utility companies or advances to subsidiary companies, should be
A) recorded in separate accounts and reported as noncurrent assets on the balance sheet.
B) recorded along with trade receivables in one account and included as part of the total receivables balance on the balance sheet.
C) recorded in separate accounts and separately reported on the balance sheet.
D) recorded in separate accounts and reported as an offset to retained earnings on the balance sheet.
C
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Answer the following statements true (T) or false (F)
1. A managerial task is to set employee performance standards; the achievement of appropriate standards is its own reward. 2. One employee at one moment of truth cannot possibly destroy a guest’s perception of an entire hospitality organization. 3. Managers should reinforce the positive and coach away the negative. 4. Organizations can benefit from thinking of their customers as employees. 5. The most highly developed applications of guestology can be found in the service-environment area.
Sometimes employees view management decisions differently than managers do. This is an example of ______.
a. selectivity bias b. stereotyping bias c. frame of reference bias d. expectations bias
Susan is strongly against siblings marrying one another but cannot explain why she feels the way she does. Susan’s response is an example of ______.
A. moral sensitivity B. moral dumbfounding C. social intuition D. hyperjudgment
All of the following are marketing activities designed to stimulate conversations that promote positive or retard negative word of mouth EXCEPT:
A. running teaser advertising campaigns in advance of new-product introductions. B. giving appropriate product demonstrations. C. using slogans, music, and humor in advertising. D. employing VALS segmentation strategies. E. recruiting and deploying people to produce buzz.