Discuss four important issues involved in managing a global service
Successfully managing global services involves a number of issues including:
a . Labor, facilities and infrastructure support - cultural differences, education, and expertise levels can prove to be problematic for firms unfamiliar with local human resources. Firms must also do a good job of locating existing support facilities, suppliers, transportation providers, communication systems, and housing.
b. Legal and political issues - local laws may restrict foreign competitors, limit available resources, attach tariffs to prices, or otherwise impose barriers to global service expansion. Some foreign countries require the formation of joint ventures with local business partners.
c. Domestic competitors and the economic climate - Managers must be aware of the local competitors, the services they offer, their pricing structures, and the current state of the local economy. Firms can devise competitive strategies by modifying their services to gain competitive advantage.
d. Identifying global customers - perhaps most importantly, firms must find out where their potential global customers are, through use of the Internet, foreign government agencies, use of a trading partner, or a foreign trade intermediary. Once potential customers are identified, services can begin to decide how their service products can be modified to meet the needs of these customers.
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A growth strategy to develop an untapped new market potential offers ________ and the ________
A) low risk; potential for high return B) high risk; potential for high return C) low risk; potential for low return D) high risk; potential for low return E) low risk; potential for increased competition
Which statement is true about job-based pay structures?
A. They typically reward desired behaviors, particularly in a rapidly changing environment. B. Organizations may avoid change because it requires repeating the time-consuming process of creating job descriptions and related paperwork. C. Their focus on higher pay for higher status can work in favor of efforts for empowerment. D. They always encourage flexibility, innovation, quality, and customer service. E. A pay structure that rewards employees for winning promotions will encourage them to gain valuable experience through lateral career moves.
Mac realizes that he needs to do something to increase Dennis’s job satisfaction. Mac decides to give Dennis a raise. Using Herzberg’s two-factor theory, did Mac do the right thing to increase job satisfaction? Explain.
What will be an ideal response?
A good ______ should not under-or-over explain, but facilitate audience understanding.
Fill in the blank(s) with the appropriate word(s).