Which of the following is not a likely cause of the recent increase in nonunion dispute resolution systems?
A. More companies are pursuing a human resource strategy to remain nonunion by improving
employee equity and voice mechanisms at work
B. The decline in unionization has resulted in a greater need for management to find new
methods for resolving workplace disputes
C. The cost of lawsuits has increased and employers are looking for ways to reduce their risk
D. More companies are pursuing a union substitution strategy
B. The decline in unionization has resulted in a greater need for management to find new
methods for resolving workplace disputes
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Which of the following invests funds into a business and is considered an owner?
a. Stockholders b. Creditors c. Bankers d. Lenders
Answer the following statements true (T) or false (F)
1. An example of a single-channel, multi-phase queue is a drive-thru at a limited-menu fast-service facility. 2. In waiting line discussions, channel means server. 3. In waiting line discussions, phase means average length of time spent in line. 4. The best queue type to use is the one guests prefer, even if service is slower in that type of queue. 5. Mathematically determining the relationship between the service provider’s capacity and the average waiting time for the guest can allow the organization to find the ideal balance between the two.
Achieving total quality requires ______.
a. the commitment of the organization’s management and employees b. the involvement of the United Nations c. the involvement of the ISO d. the involvement of the U.S. Senate
Which of the following is associated with a deontological or rules-based view of ethics?
a) The greatest good for the greatest number b) Human beings have fundamental rights c) Utilitarianism d) Maximizing the utility for everyone involved.