Answer the following statements true (T) or false (F)
1. An example of a single-channel, multi-phase queue is a drive-thru at a limited-menu fast-service facility.
2. In waiting line discussions, channel means server.
3. In waiting line discussions, phase means average length of time spent in line.
4. The best queue type to use is the one guests prefer, even if service is slower in that type of queue.
5. Mathematically determining the relationship between the service provider’s capacity and the average waiting time for the guest can allow the organization to find the ideal balance between the two.
1. True
2. True
3. False
4. True
5. True
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Elisha Levi believes that a flexible, customized approach to selling is best when dealing with highly complex products or services. She typically performs an in-depth study of a prospect's needs before developing a well-planned presentation. Levi obviously favors the ________ presentation method.
A. formula B. memorized C. need-satisfaction D. problem-solution E. stimulus response
Sales discount is classified as a:
a. contra–liability account. b. contra–expense account. c. contra–revenue account. d. contra–asset account.
Indirect costs:
A. may be indirect with respect to theme park but direct with respect to one of its major attractions or rides. B. are always variable costs. C. can be traced to a cost object. D. cannot be traced to a particular cost object. E. are not important.
Any valued service provided by a brand that is directly connected to a core product offering is called a branded service.
Answer the following statement true (T) or false (F)