Yvonne uses her customer relationship management (CRM) system to predict when her business customers will need more of her company's packaging materials. When she thinks a customer should be ready to make another order, she contacts them. Yvonne is using CRM to encourage customers to engage in a(n)
A. modified rebuy.
B. new buy.
C. generic buy.
D. straight rebuy.
E. adapted buy.
Answer: D
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Jackson’s boss is Claire who is described as a servant leader. Claire is very skilled at using emotional healing which was exemplified when Claire ______.
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