Another term for the chain of command within an organization, as represented on an organizational chart, is
A. reporting linkage.
B. span of control.
C. horizontal specialization.
D. vertical hierarchy.
E. network structure.
D. vertical hierarchy.
A glance up and down an organization chart shows the vertical hierarchy, the chain of command.
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When Tang noted in company commercials that the product was the official drink of NASA during the first moon landing, the proactive prevention strategy approach being used was:
A) impression management B) crisis management C) enhancement D) entitling
Which of the following is not a way by which to anchor change in the organizational culture?
a. creation of stories and examples that explain and illustrate the change b. appointment of a “Chief Innovation Officer” c. change in how promotions are allocated d. alignment of the reward system with the new way of doing things
Measures of customer complaints and warranty claims are used in tracking
a. materials/scrap control performance. b. inventory performance. c. quality performance. d. delivery performance.
List the links in the Service-Profit Chain
What will be an ideal response?