P&G's decision to eliminate dozens of major brands from its portfolio including Crisco, Folgers, and Jif to focus on household care, beauty, and grooming products is an example of ________
A) pruning
B) harvesting
C) market segmentation
D) diversification
E) market saturation
A
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Which of the following stages of the family life cycle best describes young married couples with younger children under age 6?
A) empty nest I B) full nest III C) full nest I D) newly married couples
Answer the following statements true (T) or false (F)
1. The amount of control over the quality, value, risk, or efficiency of the experience that guests think they acquire by participating is more important than the actual degree of control in determining the value of guest participation. 2. Guest participation can help waits feel shorter. 3. A good service organization would never fire a guest. 4. Letting guests participate can build guest commitment and repeat business.
Article 2A of the Uniform Commercial Code (UCC) prescribes a set of uniform rules for the creation and enforcement of contracts ________
A) covering financial services B) for the sale of leases of goods C) covering employment D) for the sale of electronic data
Separating processing requiring customer contact from those not requiring customer contact is often referred to as?
a. Service separation b. Service blueprinting c. Service optimization d. Service division