Imagine that you work for a life insurance company. The company is offering a new type of life insurance policy for senior citizens (people over age 65) and retirees. Keeping generational differences in mind, which of the following is the best medium for communicating with potential customers/clients?
A. e-mail
B. YouTube videos
C. telephone calls
D. Facebook
E. text messages
C. telephone calls
Senior citizens are less likely than younger generations to be comfortable with electronic media, so a phone call may be the best way to make contact and convey your message.
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Leaders who give followers instructions about task accomplishment are using ______.
A. directive behaviors B. achievement behaviors C. supportive behaviors D. participative behaviors
The manager of Center C is only responsible for generating and processing online orders of a large retailer. What type of responsibility center is Center C?
A) Discretionary cost center B) Profit center C) Revenue center D) Investment center
Coaching focuses on helping the salesperson recognize the need to improve his or her performance and:
A) using specially-sequenced exercises B) tracking performance improvements carefully C) encouraging salespeople to focus on primary tasks D) creating space for salespeople to develop professionally E) developing the salesperson's commitment to improve performance
How does social intelligence and leadership relate to power?
What will be an ideal response?