Which of the following is not an advantage of a checking account?
A) Stop payment services
B) Overdraft protection
C) Interest earned on balances that exceeds the rates offered on CD's
D) Liquidity
Answer: C
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The steps in effective service recovery are listening to the customer, providing a fair solution, and resolving the problem quickly.
Answer the following statement true (T) or false (F)
Which of the following transactions results in the recognition of an expense?
A) Expiration of the usefulness of equipment during the accounting period. B) Payment on an account payable. C) Declaration and payment of dividends. D) Payment on the principal portion of a loan.
A firm should seek to increase service tangibility by _____
a. adding computers b. utilizing only the services of the owner c. offering warranties d. matching demand and supply
Which of the following is an effect of the growing acceptance of strict liability?
A) Negligence has become less important as a theory of liability. B) Negligence has become more important as a theory of liability. C) The doctrine of negligence per se is used more frequently. D) The doctrine of res ipsa loquitur is used more frequently.