Generally, a creditor would rather be an unsecured creditor than a secured one
Indicate whether the statement is true or false
FALSE
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If you must deliver bad news, determine ________ to help you choose the direct or indirect approach for delivering the message
A) how much you care about the audience B) how important the news is to the reader C) your writing style preferences D) how much time is available to develop a message E) if a strong buffer can be developed
What belief is held by Theory X managers?
a. The average employee likes work. b. employees should be self-directed. c. Employees prefer to not be told what to do. d. Employees value job security above all else.
In path-goal, the participative leadership style ______.
a. clarifies for followers what needs to be done in order to attain rewards b. increases followers’ confidence or emotional ability to achieve work results c. allows a sense of control in making sure that results are achieved, and rewards are attained d. allows followers to strive for higher level goals
Answer the following statements true (T) or false (F)
1. The purpose of blueprinting is not only to satisfy the guest but also to enable the organization to achieve its profit goal. 2. A universal service map is a variant or a more elaborate version of a blueprint. 3. A fishbone diagram is a form of a cause-and-effect analysis often used to make major changes to a delivery system. 4. A Pareto analysis is often utilized in the PERT/CPM planning technique.