When Jeannie noticed that her friend Kam was upset, Jeannie asked her what was wrong. Although Kam reassured her that everything was okay, Jeannie noticed that Kam had a slight frown on her face and was not making eye contact. What did Jeannie do to accurately read the situation?
A. use social-decentering
B. analyze meta-messages
C. analyze meta-cognitions
D. use compassionate listening
Answer: B
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Indicate whether this statement is true or false.
PR pros must be careful to safeguard confidential information and not inadvertently "tip off" others to such information
Indicate whether the statement is true or false