Which of the following is not one of the chief characteristics of an entrepreneur?
a. personal initiative
b. ability to consolidate resources
c. risk taking
d. desire for control of people
ANSWER: d
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Goodwill Industries, a charity that provides training and employment services to the disabled, is which type of organization?
A. Clan B. For-profit C. Mutual-benefit D. Nonprofit E. Market
Which of the following statements holds true for performance feedback?
A. It leads to both improved performance and improved attitudes-if handled properly by the manager. B. It should rely on subjective opinions and references rather than on objective data. C. It should seldom point the way toward goals or newly targeted actions. D. The manner of feedback presentation does not have a significant impact on the employees' performance.
In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
A) automation. B) standardization. C) tight quality control. D) removing some services. E) customization.
During a union election campaign, Autowerks Repair, Inc., prohibits on-site, work-hour solicitations by any party, including Mechanics Union, which is seeking the workers' unionization. This violates
A. federal labor law. B. federal election law. C. federal solicitation law. D. no federal law.