The use of Lean Six Sigma has ______.
a. increased complacency in the workplace
b. created an organizational climate in which innovation has become instinctive
c. created a hostile work environment
d. eliminated the need for ISO standards
b. created an organizational climate in which innovation has become instinctive
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An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n)
A. focused organization. B. learning organization. C. evolving atmosphere. D. customer-focused organization. E. 360-degree training structure.
Rebecca’s manager has asked her to attend training on the department’s new process for completing purchase orders and soliciting bid proposals. However, Rebecca likes the current process for doing these tasks and sees no reason to change it. Therefore, she refuses to attend the training. It appears that Kathleen’s ________ to attend training is low.
A. time B. need C. self-efficacy D. willingness E. determination
Which of the following statements is true of certified checks?
A) Banks are obligated to certify checks for amounts greater than $10,000. B) Certified checks are payable at any time from the date they are issued. C) A drawer can stop payment on a certified check if it is indorsed. D) Banks can charge a fraction of the check value as a fee for certifying it.
The balanced scorecard ______.
a. was introduced by the ISO b. was popular in the 1970s c. can be used to improve the firm’s internal communications d. is required by the U.S. government