Which method of preparing the statement of cash flows starts with the components of income, the individual revenues and expenses, but not gains and losses, then adds or subtracts the same balance sheet changes involving the same operating accounts?
a. direct method
b. fixed method
c. indirect method
d. funds flow method
e. predetermined method
A
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Miguel feels that is important to nurture his high-performing employees. What aspect of human capital relates to Miguel?
a. Rareness b. Imitability c. Importance d. Value
When developing the tone for a claim letter, ________
A) bear in mind that the person reading your message is seldom responsible for the problem B) state the facts of your claim logically, objectively, and unemotionally C) remember that smart businesses know that retaining a customer is far less costly than recruiting a new one D) keep all of these choices in mind
Which of the following is NOT one of the successful techniques for controlling the cost of labor in services?
A) accurate scheduling of labor-hours to assure quick response to customer demand B) an on-call labor resource that can be added or deleted to meet unexpected demand C) little flexibility in worker hours to decrease the burden on management D) flexibility of individual worker skills that permits reallocation of available labor E) flexibility in rate of output or hours of work to meet changing demand
The ________ shows the total standard time required to produce one end product in each work
center required for its manufacture. A) routing B) bill of material C) item master D) work center master