The term total quality control was introduced by ______.
A. Armand Feigenbaum in 1969
B. Joseph Juran in 1954
C. Eli Whitney in 1895
D. Adam Smith in 1776
A. Armand Feigenbaum in 1969
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Which of the following is NOT one of the four main categories of online marketing communications?
A) Web sites B) guerrilla marketing C) search ads D) display ads E) e-mail
Monthly statements provide a detailed list of the customer's activity for the previous month and a statement of all open items
a. True b. False Indicate whether the statement is true or false
Where would the reader of a proposal find complete details of the proposal?
A) Introduction B) Body C) Executive summary D) Synopsis E) Close
Which of the following statements concerning the relationship between culture and negotiations is not a true statement?
A. Cross-cultural and international negotiations are much more complex than domestic negotiations. B. It is relatively easy to predict an individual's behavior on the basis of cultural differences. C. The art of negotiation is deciding which strategy to apply when. D. All of these statements are true.