In organizational structure, ______ refers to the way in which the organization is divided into different segments, both physically and within artificial boundaries such as departments.
A. complexity
B. organizational culture
C. data analytics
D. formalization
A. complexity
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The words we use and how we say them can shape our perceptions of people and situations. This is an example of which type of influence on perception?
a. fields of experience b. language c. culture d. media
To joke with his coworkers, Richard likes to pretend to trip when walking down the hallway at work. However, the last time that he tripped, he actually fell right on his chin. It was hard for Jackie and the rest of the office not to laugh at him. Trying not to laugh when a coworker trips is an example of what type of emotional regulation?
A. reappraisal B. attention deployment C. suppression D. cognitive change
Answer the following statements true (T) or false (F)
1. Empowering segment managers to make decisions increases managers' motivation and retention. 2. Decentralization may cause the company to duplicate certain costs or activities. 3. Decentralized companies rarely struggle to achieve goal congruence. 4. In a decentralized company, segment managers may not fully understand the big picture when making decisions. 5. Managerial accountants can design performance evaluation systems that encourage goal congruence.
Service process redesign can be categorized into all EXCEPT which of the following types?
a. Eliminating non-value adding steps. b. Shifting to self-service. c. Delivering direct service. d. Separating services. e. Redesigning the physical aspect of service processes.