Which is true about service desks and technology?
A. The nature of a company's business and customer expectations influences a service desk's tool selection.
B. Small service desks typically don't benefit from technology, and they don't usually have the time to implement it.
C. It is a best practice for service desks to wait until they are larger and more busy to implement technology.
D. Some service desks will not be able to benefit from technology; instead they need to ensure that their processes are correct.
Answer: A
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